payment
Shipping within Germany
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Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| €4.99 |
DHL | 2-4 working days | |
| from €150 | Free shipping | DHL | 2-4 working days |
| €9.98 ( ¹) | DHL parcel same-day shipping | 1-3 working days | |
| up to 26kg (²) | 19.99€ (²) | DPD Express | 1-2 working days* |
Items such as candle wicks, candle dye, and candle fragrances are shipped via Deutsche Post (Warenpost/Großbrief). Parcels are shipped via DHL. Prices include 19% VAT.
(¹) As an alternative to standard shipping via DHL or DPD, we offer same-day shipping via DHL Parcel for an additional fee. During peak periods, when processing times can take up to 3 business days, this guarantees shipping on the day of your order. This applies exclusively to orders received by 12:00 PM on a business day (Mon. - Fri.).
(²) For urgent deliveries, we offer shipping via DPD Express. All orders received by 11:30 a.m., Monday to Friday, are shipped the same day. DPD guarantees delivery by 6 p.m. the following day, Monday to Friday.
The sender – Hansawax GmbH – accepts no liability for this. We also strongly advise against granting DPD permission to leave the package, as this transfers all liability risks, such as damage and loss, to the recipient.
Shipping to Austria, Netherlands & Luxembourg
| Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| €8.99 |
DHL | 2-5 working days |
| €11.99 | DPD | 2-8 working days |
| €12.99 ( ¹) | DHL parcel same-day shipping | 1-3 working days |
Shipping to Belgium & Italy
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Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| up to 26kg |
€9.99 | DHL | 2-5 working days |
| 26kg to 52kg | €15.99 |
DHL | 2-5 working days |
|
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€19.99 | DHL |
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Shipping to Poland, Croatia & Czech Republic
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Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| up to 26kg |
€5.99 | DHL | 2-5 working days |
| 26kg and above | €9.99 |
DHL | 2-5 working days |
|
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€7.99 | DHL Same-day shipping |
|
|
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€11.99 | DHL Same-day shipping |
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(¹) As an alternative to standard shipping via DHL or DPD, we offer same-day shipping via DHL Parcel for an additional fee. During peak periods, when processing times can take up to 3 business days, this guarantees shipping on the day of your order. This applies exclusively to orders received by 12:00 PM on a business day (Mon. - Fri.).
We strongly advise against granting DPD permission to leave the package, as this would transfer any liability risks, such as damage and loss, to the recipient.
Shipping to France, Denmark, Estonia, Latvia, Lithuania, Slovakia, Hungary & Slovenia
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|
Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| up to 0.5kg |
€7.99 | Premium Mail | 2-8 working days |
| up to €150 merchandise value | €11.99 |
DPD | 2-8 working days |
|
Minimum order value of €150 |
€6.99 |
DPD | 2-8 working days |
Items such as candle wicks, candle dye, or candle fragrances are shipped as large letters/maxi letters via postal service or merchandise mail. Packages are generally shipped via DPD. Prices include 19% VAT.
We strongly advise against granting DPD permission to leave the package, as this would transfer any liability risks, such as damage and loss, to the recipient.
*If you order one box of "KeraSoy 4120", shipping costs are €6.99. If you order two boxes of "KeraSoy 4120", shipping costs are €13.99, and so on.
Shipping to Switzerland & Liechtenstein
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Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| up to 26kg | €29.99 | DPD | 2-8 working days |
For deliveries to Switzerland, the purchase agreement is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT), in accordance with our terms and conditions. MeinEinkauf AG also handles customs clearance, invoicing, and delivery within Switzerland. You will not incur any additional costs as a result.
All prices in EUR shown in the table include German VAT (19%) - all prices in CHF are gross prices, i.e. including Swiss tax.
You can view the current shipping costs - after conversion from EUR to CHF - at checkout.
Shipping to Cyprus
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Shipping costs | Parcel service provider | Delivery time (Mon.-Fri.) |
| up to 6kg |
€22.99 | DHL | 3-8 working days |
| 6-12kg | €29.99 |
DHL | 3-8 working days |
| 12-22kg | €40.99 | DHL | 3-8 working days |
| 22-28kg | €48.99 | DHL | 3-8 working days |
Processing and shipping times
Processing time is typically 1–3 business days. During periods of high order volume, processing time may increase slightly. Shipping within Germany takes approximately 1–3 business days. Shipping to Austria, France, Italy, and the Benelux countries takes correspondingly longer.
Accepted payment methods
Fast, easy, and secure. That's why we always strive to offer the latest payment methods and options in our online shop. If your preferred payment method isn't yet available, please send us an email. We'll do our best to add it as quickly as possible.
credit cards
You can pay in our online shop with the following common credit cards:
- MasterCard
- maestro
- VISA
- American Express
Other payment methods
To make the ordering process even easier and more convenient for you, we also offer the following payment methods:
- PayPal
- Apple Pay
- Google Pay
- Klarna invoice
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: Payment is due within 14 days of dispatch of the goods/ticket or, in the case of other services, from the date the service is provided. You can find the invoice terms and conditions here.
- Immediate: Your account will be debited immediately after you place your order.
The use of payment methods such as invoice, installment purchase, and direct debit requires a positive credit check. Therefore, as part of the purchase initiation and processing of the purchase agreement, we forward your data to Klarna for address and credit verification. Please understand that we can only offer you payment methods that are permitted based on the results of the credit check. You can find further information and Klarna's terms of use here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user . General information about Klarna is available here: www.klarna.com. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna's privacy policy.